FAQ’s About the SAFE Security DIY Alarm Systems

Why is monitoring important?

The speed and accuracy of professional monitoring and wireless internet communications distinguish the SAFE Security DIY alarm system from others. Your system is alert 24/7 and ready to transmit emergency signals faster than any human can. You will also have the capability to monitor entry and exit events, use internal and/or external camera images and more, through your internet connection and apps you choose.

Do I need an alarm permit?

An alarm system subscriber may be required by their local municipal authority to obtain a permit or license for their system. Local monitored alarm permit requirements are not unusual in localities across the country, and although the primary intent of these ordinances is to reduce costly false alarms, failure of a monitoring subscriber to register or obtain a permit or license may result in the issuance of a citation or assessment of fines and penalties for non-compliance. Some cities will not allow dispatch of police to homes without an alarm permit.

While it is incumbent on the subscriber to determine if a local requirement exists, it usually takes just a few minutes. A quick call or visit online to the city website to download a form is all it takes; then notification to SAFE of the permit number.

Do I get a break on my homeowner’s insurance premium?

It is also important to remember that many insurance companies offer professionally monitored alarm subscribers discounts up to 20% off their homeowner’s insurance premium. This may well offset the cost of an alarm permit, if any, that your city or county may require.

How long will it take to receive my alarm system after I order it online?

After you place your order, we take the time to program the elements of your system that are unique to your situation as indicated by the choices you made in ordering. In most cases, your system will be shipped to you in 1-2 days, at which time you will receive Tracking information. UPS Ground shipping of your SAFE Security DIY system is free. You may choose a quicker delivery at an additional cost to you.

What is the term of my monitoring contract?

Your alarm services agreement is for an initial term of 36 months. The agreement will automatically renew for 12 months* at a time unless you send written notice of cancellation at least 30 days in advance of the renewal date.

*Except in Pennsylvania and New York.

What is your return policy?

If you wish to return your SAFE Security DIY alarm system, you must return it at your expense in good condition to SAFE within 14 days of receiving it. There will be a $49.99 re-stocking fee. Please refer to the SAFE Security DIY RETURN POLICY.

What if I have to move?

The beauty of the SAFE Security DIY alarm system is that it is easily installed and ready to protect wherever you live. Notify us that you are moving your system (and account); we will send you additional Velcro to re-attach contacts and continue to monitor it when you establish your internet connectivity in your new home. Be sure to test your system thoroughly to ensure optimum functionality.

How does the alarm system work?

When your alarm system is ARMED it is being professionally monitored and is ready to transmit emergency signals to our state-of-the-art central station. If a sensor or detector is triggered, it sends a signal to our monitoring station. You will have 60 seconds to enter your four digit code. If no code or the incorrect code is registered, a trained operator from our central station will call the premises and ask for a verbal password to verify that the signal is not a false alarm. If no one answers at the premises, the operator will dial the emergency contact telephone numbers you have given us. Local authorities will be dispatched if the operator does not receive the correct password or is able to make contact with others on your list.

If the signal sent is a panic or fire/smoke indication, emergency responder will be dispatched immediately.

Customer Support

1.855.349.7233

Hours:

Monday–Friday: 8:00am–6:00pm (PST)
Saturday: 10:00am–3:00pm (PST)

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